• Toll Free 855-341-1911

STANDARD REFUND TERMS

Products purchased from Smedia360.com, may be refunded only if cancelled within the following timeframe:
Annual Plans+ – Within 30 days of the date of the transaction
Monthly Plans*+ – Within 48 hours of the date of the transaction.

+Security products with remediation service cannot be refunded once a cleanup request has been submitted.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Smedia360.com, in accordance with the terms and conditions of the applicable product or service agreement (see here).

You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

SEO Services

You can cancel SEO Services at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel SEO Services and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Social Media Management

You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Professional Web Design Services

Web Services: 30% cancelation fee when in progress, non-refundable once complete.

Logo Design: 40% cancelation fee when in progress, non-refundable once Artwork Delivered

Website Makeover Services:30% cancelation fee when in progress, non-refundable once site is complete.

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on Smedia360.com, LLC’s website and is not subject to any promotion, discount, or other reduction in price).

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Trustee Fees

Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.

Website Security

For annual plans, the standard refund terms apply only if you have not yet activated the product. For monthly plans, the standard refund terms apply.

WordPress Premium Support

Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and there are unused credits remaining. The refund due will be prorated based on the amount paid for the plan for the remaining credits. The value of a credit is determined by the amount paid divided by the total credits on the plan.

Get in touch with us

ADDRESS :
5101 Buchan Street,
Montreal, H4P1S4

CALL US :
855-341-1911 (Toll Free)

EMAIL US :
info@smedia360.com

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